Terms of Use

Last Updated: June 5, 2025

1. Context and Acceptance

These Terms of Use (“Terms”) govern your access to and use of the AppGuide platform and its associated tools, including AppGuide.ca, pls.AppGuide.ca, AppGuide PRO, AppGuide Review, AppGuide Studio, and AppGuide for Developers (collectively, the “Platform”). By accessing or using the Platform, you agree to be bound by these Terms.

The Platform is developed and operated by AppGuide Inc. (“AppGuide”) as part of the Première Ligne en Santé initiative, on behalf of Productions Plakett inc. (collectively, “PLS”). Its purpose is to guide users toward digital health resources in a manner that respects the right to privacy and the protection of personal information.

2. Intended Audience and Access

The Platform is intended for Québec residents aged 14 and over. Use by anyone under 14 is prohibited unless a parent or legal guardian uses the Platform on their behalf. If unauthorized use is suspected, data may be deleted and access restricted.

3. Permitted Use

You agree to use the Platform solely for personal, non-commercial purposes and in accordance with applicable laws. Reproducing, distributing, or modifying any content from the Platform without permission is prohibited.

4. Links to External Applications

The Platform links to digital health apps. These links are provided in good faith. Each tool is rigorously assessed before listing via:- Automated analysis (security, accessibility, transparency)- An independent expert committeeHowever, these apps are third-party services beyond AppGuide and PLS’s control. Each has its own privacy policy and terms of use. Please review them before using.

5. Protection of Personal Information

AppGuide adheres to Privacy by Design principles and complies with relevant data protection laws, including Québec’s Law 25, Canada’s PIPEDA, the EU’s GDPR, and frameworks like SOC 2 Type II and ISO/IEC 27001. For more details, see our Privacy Policy.

6. Intellectual Property

All content, trademarks, logos, texts, images, and source code on the Platform are protected by intellectual property laws and belong to their respective owners.

7. Security and Hosting

Data is primarily hosted in Québec or elsewhere in Canada using Google Cloud Platform, which complies with ISO/IEC 27001, SOC 2, 27017, and 27018 standards. Some processing may occur in the United States. Standard contractual clauses, impact assessments, and safeguards are in place.

8. Limitation of Liability

The Platform is provided “as is,” with no guarantee of availability or accuracy. AppGuide Inc., Première Ligne en Santé, and Productions Plakett inc. are not liable for direct or indirect damages related to its use.

9. Updates

AppGuide may modify these Terms at any time. The date of the latest update appears at the top of this page. Continued use of the Platform implies acceptance of these changes.

10. Contact

For any questions about these Terms or your personal information, contact AppGuide’s Privacy Officer, who serves as the RPRP (Law 25), Privacy Officer (PIPEDA), and DPO (GDPR):

By email: vieprivee@appguide.ca

By mail: AppGuide’s Privacy Officer - 303-164 Cowie Street, Granby, QC, J2G 3V3, Canada

You can also contact Productions Plakett inc. via their website: https://premiereligneensante.com/contact/#contact